Ｑ１：How do I top-up/recharge my chips?

Ａ：Login to game, go to 【shop】, and tap on the amount of chips you want. You may top-up/recharge chips with Google Play and iTunes. Both stores accept credit card payment. We also support other payment method such as Paypal, Gash, Mycard, and Mol. If you wish to top-up/recharge your chips via other payment method, you may use our “Full House Wallet” payment service at   http://fhcwallet.memoriki.com/ .

(IOS System：GameID is located on lower right corner of the setting window. Pay ID shares the same ID as Game ID)

Ｑ２：Why couldn’t I receive chips after paying through Google Wallet?

Ａ：You may try the following steps:

Open the game top-up page (tap on + sign) and you will find【Unfinished Transaction】 Button on the bottom row. Tap on the 【Unfinished Transaction】button, and then tap on 【Unclaimed Transaction】 to retrieve your chips

Or you may tap on any items in shop to open Google Wallet. Please note that it is not necessary to tap on 【Confirm Payment】. For your own safety, please make sure to set 【required password for each payment】to avoid any accidental purchases. If you have not received any items upon purchase, please contact our customer service with your Game ID and Pay ID

You may view your Game ID in 【Option】. The Game ID starts with either [email protected] or [email protected]
Ｑ３：How do I get the Premium Membership?

Ａ：You can find the membership by tapping on shop and sliding your screen to the right. Player who has purchased the Premium Membership will be eligible to claim the special bonus daily reward and gain 30% bonus xp for 30 days.

Ｑ４：Can I exchange chips to cash or transfer chips to my friends?

Ａ：Full House Casino Chips are neither exchangeable nor transferable

Ｑ５：Can I switch my account to other devices?

Ａ：You can switch your account interchangeably between iOS and Android devices by using Facebook Login. However, same account cannot be logged into simultaneously by two or more devices

Ｑ６：How do I remove my Facebook account linked to my mobile device and bind my device with other Facebook account?

Ａ：You can remove the linked Facebook account by clearing browse history on your preset browser(Chrome for example), or by logging out your linked account in Facebook app. Once you have done either way, you can link your other Facebook account in our game.

Ｑ７：How do I clear Cache on Android device?

Ａ：You may go to 【Setting】→【Application Manager】→【Full House Casino】→【Clear Cache】to clear Cache.

 Ｑ８：How do I download and install Full House Casino？

Ａ：If you are using android phone, you will find our game by searching “Full House Casino” on Google Play or tapping on the following link: https://goo.gl/CG5ALy

If you are using an iPhone you will find our game in AppStore or you can just go to the following directed link:https://goo.gl/vB8gL0

Ｑ９：Why couldn’t I claim the rewards from the completed daily tasks?

Ａ：If you do experience such circumstances, please restart the game. If it still happens after restarting, please contact our Customer Representatives

Ｑ１０：How do I bind the game account with my Facebook account?

Ａ：You can go to 【Option】and tap on 【Login】to Facebook to bind your Game ID with your Facebook account. Please note that each Facebook account can only bind with One Game ID

Ｑ１１：Why do I lose partial amount of winning chips? Where did they go?

Ａ：9% of the winning chips will go to the social prize pool. Once the pool stops accumulating the winning portion from each player, the prize pool system will distribute the winning chips back to players according to their social ranking. Players will get more chips from pool as their ranking goes up. For more details, you may tap on the【?】button near the SP Prize balance.

Ｑ１２：How do I edit the profile picture and name?

Ａ：If you log into our game with Facebook account, your game profile picture and name will be displayed exactly the same as your updated Facebook profile picture and name respectively; however, these cannot be edited in game. If you log into our game as guest, you will neither be able to edit your profile picture nor your name which appears as your Guest ID.

Ｑ１３：Why couldn’t I invite friends with my Facebook logged into the game?

Ａ：If you couldn’t invite friends in game, please go to 【App visibility and post audience】 in App Settings and see if the friend list is checked. We would suggest you to do the following steps

1. Login to Facebook (Web Version)

2.Click on 【Setting】, click on 【application】and click on 【Full House Casino】

3. Check if 【Friend list】 is turned on. If not, turn it on.

4. Restart game and it will refresh the friend list.

Ｑ１４：What is activation code ?

Ａ：Activation code is a code that uses to claim our Full House Chips. It can be earned from the Full House Casino event. If you have the code, You may use it by the following steps: go to our game main page →tap on the 【profile picture】 →Tap on 【activation code】 button → type code in the input box →tap on 【Send】button and you will be able to claim the chips. (iOS users can use the code from our web version)